Batrium WatchMon5 firmware device error

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New member
Aug 30, 2019
I received my Batrium package yesterday (yay!!) and was going through the initial setup when I ran into an issue on step 3. The WM5 firmware update stalled and when I restarted the process with the ESP32 Firmware Updater, I got "Error: No Response From Device". Drivers and COM Port are good. I can see the device in Visual Studio using Platform IO.
Thought I would check in the forum for suggestions before spending $60 on a support call. Any help you can provide would be much appreciated.