Looking for someone to repair a ebike battery

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May 2, 2017
-- repost into a more viewed category.

Hi Everybody,
been part of this community for a while and my day Job is at a small electric bike manufacturer in Germany.
We have customers worldwide and sometimes stuff can go wrong...

I have a customer whos ebike battery failed after 6 years, In Australia, I believe Sydney, and we have no more replacements in Australia at the moment, so we are looking for someone who is skilled to analyse and repair the battery.
Issue currently is unclear - "not charging", charger ruled out because he has two bike with identical parts and cross tests show chargers are good but battery not charging.
The battey is an inhouse development so we can supply all information on assembly and so forth, I know them inside out. BMS if necessary can be supplied too.

Does someone here know someone who could help out? / Is someone interested to do this job?

would really appreciate the help

thanks a bunch


Feb 25, 2020
Hope you'll find somebody in those zones. If you don't... you could consider just sending a new battery, maybe from another AUS supplier. Or send a courier to get the battery and have it shipped to your lab.