Ordered in December !! Anyone one else having issues getting Shelly stuff?

mbladen

New member
Joined
May 21, 2019
Messages
13
Rant started

Just wondering if I'm unlucky or if there is a general problem with Shelly. My guess is that since they started shipping their stuff to the influencers they have reached capacity but I placed an order for some items in December which I knew were not in stock (GU10 bulbs) until 1st week of January and I was happy to wait, the items came into stock but my order did not ship.

When I enquired why they said that another part of my order had gone out of stock, and I needed to wait. which I did, I waited and Waited, then enquired again, I was told that the Bypass part of the order was being redesigned and would ship when it was complete. I waited, begining of February.

Mid February, 2 months after my order they confirmed it was still not ready to be shipped so I asked them to cancel the By-pass item, I had a message that my order would be shipped in 2 days, Yay!!!!

4 days Later I checked, It hadn't shipped and they had also cancelled the Shelly 1L which was bundled with the by-pass and not just the bypass, at this point i no longer cared and just wanted the order asap, On enquiring it appears that another part of my order is out of stock and the order will not ship until May!! 5 Months after my Order and what is to say that the same crazy thing wont happen again.

In my opinion they should of contacted me as soon as the GU10's were in stock and told me that there was a problem with the Relays and offered to ship them at a later date, at no point have they been proactive in managing this order.

I love the Shelly stuff and its not my first order but I can't tolerate such poor customer service, just wondering if anyone else has had similar issues.

Rant over
 

mbladen

New member
Joined
May 21, 2019
Messages
13
Yes, Sorry, they are an innovative Home Automation startup based out of Bulgaria, started by a guy in the forums (I thought here as this is where I heared about them, but maybe not) They basically make the most OPEN Home automation stuff on the markert IMHO.

I use them for Monitoring my Total Home energy and have switches and lights linked up that can easily be linked into Home Assistant through the interface or MQTT
 

floydR

Well-known member
Joined
Aug 23, 2017
Messages
1,148
Thank you I had no idea. many people here use home automation and HA.

Later floyd
 
Top