I think some forum members would be more than willing to help with somesupport, but we would probably need to ensure we are giving the correct information out. Whether Jaron would be interested in 'Open Sourcing' to the community the web pages that the Batrium help points to? I have found that the help is written from the perspective of an expert and tends to be things like "Flux Capacity Mega Fine Tuning Adjustment Threshold Bypass" - This setting is to adjust the Flux Capacitor tuning parameters, increase to raise the adjustment, and decrease to lower the factor"
. Having come from a development background, I have done exactly the same as once something is obvious to me, I do struggle to explain it to others (I suck as a teacher).
There are heaps of people that love the Batrium product, and I think there is a large amount of effort that people would be willing to put in to support, as I don't think it's very sustainable to have a quality expensive product that people can't get going properly or get so frustrated that they give up and send it back.
I haven't wanted to put my issues on a public forum as if heaps of people see a lot of threads all talking about issues in a product, that might devalue the brand, but at times when I have had extensive timeframes between responses, it's crossed my mind as the only avenue.
I've had a talk to Jaron and he is super helpful and obviously far, far in advance of mostnearly everyone on the forums, and I get that he has a business to run, but I know myself, I am holding off investing any more in another 3 or 4 sets of longmons until I get my current setup going.
I know of another person that is around 20 mins south of me that was trying to order a new system and was told that there is a 3 week backlog, so it's not like they are only concentrating on sales as far as I can see.
I know he is trying to get another release nearly finished off, and he shared a few features with me that personally I think will be pretty awesome (no I won't share what they are). I'm hoping after that the next release is out, that I can get my issues sorted.
Anyone got any other thoughts?
The pins in the connector socket are not bent? (they are really thin and you have to be super careful). I had some really wierd stuff go on with faulty cables - they passed the network test, but fairly random issues until I figured out it was the cable. So that's why I'm wondering if it's the connector the cable plugs in to?
So it gets a flashing light as part of the normal polling sequence? Do you get a temperature reading for that longmon? Does it go up if you aim a hairdryer at it?