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Batrium Timeout problem
#21
That is normal behaviour. Not an issue.... To save Power.
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#22
(08-18-2019, 09:52 PM)Headrc Wrote: What is the experience of Batrium actually repairing their products?

Daniel is best placed to answer that question, certainly for European returns etc.
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#23
If there is an issue related to the product itself and not caused by the user they swap it out. Either its replaced by you sending it back (For European Im the recipient) or if you get one directly I dont know. Im not involved in that part at all.

I have pinged them about this thread so lets hope they get time to answer here with some advice.
Neither less I recommend to send in a case to their support with all details. Beware of send in all information needed in terms of what have been done, how you tested it. Images and so forth. Even a link to this thread is a good start.

I hope it gets resolved soon and you just find a broken contact
The Ultimate DIY Solar and build place
YouTube / Forum system setup / My webpage  Diy Tech & Repairs

Current: 10kW Mpp Hybrid | 4kW PIP4048 | 2x PCM60x | 83kWh LiFePo4 | 10kWh 14s 18650 |  66*260W Poly
Upcoming: 14S 18650~30kWh | Automatic trip breakers, and alot more
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#24
I have sent in a message to Batrium which may require yet more information so we will see.  I wore myself out on tracing cabling/testing Longmon's continuity etc. yesterday.  Trying to track down the problem.  And as I said the red transmit light does not even come on now on the Watchmon.  So I really feel it is Watchmon problem.  I cannot see how it could be, but maybe when the whole fan wiring issue that happened causing the outputs to blow might have damaged the main board too.  So regrettably what I have done is purchase a Watchmon 4 that was for sale on this forum from Marcin.  While I did not foresee making this investment, I now feel that having a backup Watchmon 4 is a good investment if you own a Batrium system.  At least in the U.S..  Because communications and receiving replacements/repairs takes at least 10 days between U.S. and Australia.   Maybe Batrium will get a U.S. distributor which would be excellent ....and help with sales in the U.S. .

In my communication with Batrium I told them about the purchase of the Watchmon 4 and requested that the current Watchmon be repaired/replaced and to tell me what the cost would be.  Although I still wonder about me being negligent regarding the whole fan wiring issue.  But I do not want to dig all that up again.  I just want/need the system to work.  And with paying for yet another Watchmon 4 I want to have a fully functional backup if the installed Watchmon 4 fails.  

And in keeping with this, I have yet to get an answer to things like who is the manufacturer/model of the connectors Batrium uses.  A for instance is ...if in fact one of the Longmon connectors is faulty ....right now I would have to wait for almost two weeks to get one from Batrium.  Certainly the connectors should not be proprietary ....right?
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#25
The connectors are standard for sure. Wasnt this answered in another thread or it wasnt?
The Ultimate DIY Solar and build place
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#26
No it was never answered and as far as direct communication with Batrium after several requests, all I got was we are sending you some connectors. And now I would also like to purchase some of the connectors that are used on the Longmons so I have those as spares as well. Since it is recommended to disconnect/reconnect Longmon connections whenever making modifications to the system, I can see opportunity for failure there too. I have not asked this of Batrium yet but since I never got a manufacture/style answered on the plug in connectors ...I thought I would just ask this forum first. I try not to bother Batrium itself with many questions at this time.
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#27
As per my reply in the other thread.

The markings are:

KEFA KF2EDG
KA(B)
3.5


Kefa being the manufacturers name - but these are fairly generic, it's just a matter of finding a reputable manufacturer and reseller, if Batrium won't or can't be more helpful.
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#28
I looked for connectors using those markings previously Sean ....and when I found connectors the pictures did not look exactly like the ones that I have in my possession. Now it may be that they do not have to match exactly ....which is a question I asked Batrium but they never did answer. So I just let it ride since I had more pressing issues. I may just go ahead and order some based on those numbers and see ....I was just hoping for a definitive answer from Batrium. Does anyone know about the connectors for the Longmons?
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#29
(08-19-2019, 04:15 PM)Headrc Wrote: I looked for connectors using those markings previously Sean ....and when I found connectors the pictures did not look exactly like the ones that I have in my possession.  Now it may be that they do not have to match exactly .....

I only had a brief look, but didn't find an exact match for those fitted - only in so much that the wire entry wasn't the 90 degree types fitted.

Your customer and support experience hasn't been ideal.
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#30
(08-19-2019, 03:41 PM)Headrc Wrote: I have sent in a message to Batrium which may require yet more information so we will see.  I wore myself out on tracing cabling/testing Longmon's continuity etc. yesterday.  Trying to track down the problem.  And as I said the red transmit light does not even come on now on the Watchmon.  So I really feel it is Watchmon problem.  I cannot see how it could be, but maybe when the whole fan wiring issue that happened causing the outputs to blow might have damaged the main board too.  So regrettably what I have done is purchase a Watchmon 4 that was for sale on this forum from Marcin.  While I did not foresee making this investment, I now feel that having a backup Watchmon 4 is a good investment if you own a Batrium system.  At least in the U.S..  Because communications and receiving replacements/repairs takes at least 10 days between U.S. and Australia.   Maybe Batrium will get a U.S. distributor which would be excellent ....and help with sales in the U.S. .

In my communication with Batrium I told them about the purchase of the Watchmon 4 and requested that the current Watchmon be repaired/replaced and to tell me what the cost would be.  Although I still wonder about me being negligent regarding the whole fan wiring issue.  But I do not want to dig all that up again.  I just want/need the system to work.  And with paying for yet another Watchmon 4 I want to have a fully functional backup if the installed Watchmon 4 fails.  

And in keeping with this, I have yet to get an answer to things like who is the manufacturer/model of the connectors Batrium uses.  A for instance is ...if in fact one of the Longmon connectors is faulty ....right now I would have to wait for almost two weeks to get one from Batrium.  Certainly the connectors should not be proprietary ....right?

I work in electronics sourcing as part of my day job - give me a bit of time and I'll figure out a source of the connectors for you.

As for timeouts, I'd suggest putting the latest firmware in your WM4. The firmwares appear to be delivered/stored locally and are shipped as part of the watchmon toolkit. I know this because I bricked a brand new WM4 recently by updating the firmware from toolkit version 1.30.something. grabbed the latest version of the toolkit and reflashed, they came back to life.

As for your timeouts... It seems very much like my problem (see my thread 'tracking down critical faults) which seemed to randomly appear one day after over a year of perfect operation. It went away with a simple firmware update, after much diagnosis on my part.
Current system: 9.6kWh wet Nicad batteries, 16S1P Calb LiFePo4 210aH, Batrium WM4, Outback vfx3048 inverter, mx60 mppt controller, flexware 500 mounting hardware, 2.4kW solar array, 6kW lister diesel genset. MY'13 Vauxhall Ampera
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