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Epever Software Issue
#1
I am trying to connect my PC to my Tracer5415AN and i am getting the error message below
'Operation failed. The operation has timed out'.  

I am using the software from Controler - PC Tool V1.93 from your software page on the Epever website.
User software user manual doesnt mention Windows 10, not sure if that could be the issue.

I can see on several forums that this is a common issue over the last few years, however i can not find a solution. 

Has anyone have a solution for this?
Thanks
Andy
PS Email company but not holding my breath they will return my email.
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#2
im not sure if its the same as the tracer PTR3210A but have you set the driver correctly,
go into your device manager and make sure this is selected

 

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#3
right way to solve the problem
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#4
(03-31-2019, 11:59 AM)keshin Wrote: im not sure if its the same as the tracer PTR3210A but have you set the driver correctly,
go into your device manager and make sure this is selected

 


Yeah did all that and still no go.
They said it was the cable, got a new cable and still not working.


I wondering if anyone with the same TRACER has actually been able to use the software.
I know the smaller units work.
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#5
The Windows software is definitely a bit of a mess but does work. I monitor my Tracer BN with a Raspberry Pi and a different USB<->RS485 adapter now but if you're looking to program and change settings then dealing with Windows is the easier method. I see from the images there are two RJ45 connectors. Goes without saying you've tried both ports? And double check the RS485 box is still checked if you plug/unplug?
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#6
just a heads up warning for anyone using these systems my PTR3210A does not isolate the ground on the RS485 from the batteries or charge unit, I run my pc off my batteries via a 12v powersupply instead of the pc's inbuilt 240v and as such if you leave that cable connected and your batteries are drained below the cutoff or you manually turn the load off the system will still remain active only now your drawing all your current through that little cable. I am currently trying to find a workaround instead of constantly removing the cable

i should also mention you cannot just remove the ground from the cable as the system relies on it to communicate. maybe a diode may be the solution
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#7
(04-03-2019, 02:37 AM)keshin Wrote: just a heads up warning for anyone using these systems my PTR3210A does not isolate the ground on the RS485 from the batteries or charge unit, I run my pc off my batteries via a 12v powersupply instead of the pc's inbuilt 240v and as such if you leave that cable connected and your batteries are drained below the cutoff or you manually turn the load off the system will still remain active only now your drawing all your current through that little cable. I am currently trying to find a workaround instead of constantly removing the cable

i should also mention you cannot just remove the ground from the cable as the system relies on it to communicate. maybe a diode may be the solution

Use some kind of opto isolation. I think this might work.
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#8
Thanks all who gave advice, i finally with the help from Epever support, wish they sent this information sooner.
It turn out the  USB-RS485-150U can be wired incorrectly, just switch the two wires around and BINGO both controller and inverter software working.
Thanks
Andy
morphriz likes this post


Attached Files
.pdf   the guidance of modify the sequence of CC-USB-RS485-150U.pdf (Size: 122.91 KB / Downloads: 61)
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#9
I have the same problem, but change the wirings doesn't help. I send email to support and waiting for their reply
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#10
They reply...




Quote:Thanks for your email.

And for your issue, could do the test with a new cable again? And please make sure the RS485 port is marked.

If still not work, please refer to the attcahment to check again.

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