Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Really frustrating Batrium experience!
#11
(11-01-2018, 06:25 PM)Pine Marten Wrote: Hello, 

I have been trying to get some information about the Watchmon from Batrium with little success. 
Same experience here - just not very helpful when all you are trying to do is to purchase a not inexpensive system.
#12
(11-17-2018, 09:38 PM)jds686868 Wrote:
(11-01-2018, 06:25 PM)Pine Marten Wrote: Hello, 

I have been trying to get some information about the Watchmon from Batrium with little success. 
Same experience here - just not very helpful when all you are trying to do is to purchase a not inexpensive system.

To be fair, they have reorganised their website into some semblance of logic recently, it's getting better.

What have you been enquiring about ?
#13
Also to be fair, there's a bunch of factors in the picture:
- this is a highly technical product,
- being used in many different ways,
- in DIY situations,
- they are/have been developing several new units,
- they are/have been developing interactions with multiple other system interfaces.
& they are a small company.
That said, it does seem they need to expand a bit!
Running off solar, DIY & electronics fan :-)
#14
Pine martin: what was your question you didnt get answers on?
The Ultimate DIY Solar and build place
YouTube / Forum system setup / My webpage  Diy Tech & Repairs

Current: 10kW Mpp Hybrid | 4kW PIP4048 | 2x PCM60x | 83kWh LiFePo4 | 10kWh 14s 18650 |  66*260W Poly
Upcoming: 14S 18650~30kWh | Automatic trip breakers, and alot more
#15
I have purchased a batrium setup a few months back and had the exact same mind numbing experiences from a Maxine. After 3 emails I gave up on contacting them and have been relying on users on the web to attempt to get info.

I guess it works well for them seeing as this person on their team prevents them from having to give actual support. And in doing so, some schmucks will actually pay their extortion racket (tutorial fee).

For a thousand dollars, I expect a user manual at minimum.....

I would never recommend the company even though the system itself seems very good.
#16
It is a "DIY" product so what was your questions you did ask and did not get answer on? Its always possible to pay them for advanced help.
The Ultimate DIY Solar and build place
YouTube / Forum system setup / My webpage  Diy Tech & Repairs

Current: 10kW Mpp Hybrid | 4kW PIP4048 | 2x PCM60x | 83kWh LiFePo4 | 10kWh 14s 18650 |  66*260W Poly
Upcoming: 14S 18650~30kWh | Automatic trip breakers, and alot more
#17
(05-08-2019, 09:42 AM)daromer Wrote: It is a "DIY" product so what was your questions you did ask and did not get answer on? Its always possible to pay them for advanced help.

AKA an extortion racket.

Diy does not mean no information readily available. The website is a joke and is not downloadable. AKA if you are building the system off grid, you have to assemble it where power and internet is available, Disassemble it and reassemble it on site. All this bs could be avoided with a manual of collated information instead of online only. Even a pdf would be useful. Going backwards and forwards trying to follow links and looking up nomenclature is confusing.

I purchased several DIY 3d Printers and they all came with instructions and specifications. (and videos on how to assemble as well as links to youtubes on how to modify them.)

If this is a DIY product, then so are almost all large tools that you have to assemble from bunnings.. But they all come with manuals. A thousand dollars and not a single piece of paper is greedy shenanigans.

Calling it a DIY project is a cop out. It is a complete battery management system with software and kits for standard setups. 

If you accept this greedy stuff, thats all you will ever get.

As an example of poor service, they have an online image of standard cellmon setup. I asked for a larger non blurry version and was told it is not available in anything better than a 437 x 480 image (connect to battery images on this page: https://support.batrium.com/article/58-h...pack-chain)




#18
Hm This thread has me a little worried as I am budgeting a Batrium BMS in the near future for my 14s200p system.

I certainly don't mind the DIY part but as bugeye says some sort of written and or downloadable PDF of the rudimentary setup procedures should be included.  After all most everything we buy from a vendor has some kind of documentation that comes with it even if its only:
 "Thank you for buying our product here is our website for instructions. Other than that you are on your own."

Even a $25.00 Buck/Boost PS has instructions although sometimes in barely decipherable Chinglish but nevertheless it is there. At least an attempt was made.
I have watched many Youtube videos on the Batrium and do like it but sometimes a printed manual just sinks into the brain better.

How difficult would it be to take the websites support section and make a PDF from it?
I understand that info changes in a rapid manner and sometimes day to day but the basics are still the same.

Just saying

Wolf
If 18 X 650 = 2200+mAh then we have power! 
May all your Cells have an IR of 75mΩ or less Smile
Last count as of 6/10/2019
Total Number of Cells                          5940
Cells  >80% of Capacity                      4334
Cells <80% of Capacity                       1605
Cells ≥2200mAh & ≥ 80% & ≤75mΩ    2800 +236
For Info Google Drive
Not your average Wolf       
            Cool



#19
bugeye:  Perhaps return it if you arent satisfied?


I have not had issues with documentation that exist nor the answers i have gotten but on other side I may have a general knowledge from start that allow me to skip that part. So regarding that I leave that as is. Personally I have internet where ever I am via phone and stuff so I don't relate to it.
The Ultimate DIY Solar and build place
YouTube / Forum system setup / My webpage  Diy Tech & Repairs

Current: 10kW Mpp Hybrid | 4kW PIP4048 | 2x PCM60x | 83kWh LiFePo4 | 10kWh 14s 18650 |  66*260W Poly
Upcoming: 14S 18650~30kWh | Automatic trip breakers, and alot more
#20
Daniel, did you pay the full retail price (as per the Batrium website) for all of the apparently numerous Batrium products currently in your possession ?


Who read this thread?
100 User(s) read this thread:
hbpowerwall, daromer, Sean, mike, station240, opus40, Korishan, A + A, PAF, Franky Beuselinck, Batrium, Frnandu Martiński, Mike C, jdeadman, wim, watts-on, jesusangel, Stefaan De Ridder, Chiptosser, KtB, Geek, Jon, Bloater, floydR, AlexCPU, SemaJG, Chris Jardine, DCkiwi, emerca, ChrisD5710, Oz18650, Mallusone, setite, CarelHassink, Matt Gross, Filip, Stramon, JRoque, bigblue, Charly144, sturgeo, brwainer, HughF, nrm21, gregoinc, rtgunner, gpn, Salettes90, Jimbob01, Headrc, kanchana, babish, thanar, Doyle, happydaddy, Crimp Daddy, jonyjoe505, Redpacket, mldee, Oliman, farmerjohn, cadric, Bubba, NiallDarwin, Cherry67, CBlack, Scrud, Walde, Garry Lauder, Riplash, 100fuegos, Jim Jr., Katarn_89, albach, w0067814, HikingGuy42, michaell, Gregor Scott, CKJ, Oprisiu Dan, yoeri_w, chuckp, keaton85, WuggyBuggy, emuland-metroman, lifepo4_powerwall, Chass90, jaeger-audiodesign, Patrick St-Onge, Leipi35, glyndwr1998, sl1me, Jernau, Wolf, Bastler_Ro, Lekr, Scottietheyoung, Toubab, Wardy, camthecam

Forum Jump:


Users browsing this thread: 1 Guest(s)