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Tesla Supercharging promised but not delivered
#11
Thanks brwainer. That helps. So here in Fl it's $0.21/kWh. That's about 5% higher than the average cost of power here (which is including the taxes and fees as well). I suppose if you need to charge up on the road, that's not terribly a bad deal. At that point, you are paying for convenience, speed, and distance (or emergency). If each state is about that much, I think that's about fair. At least they aren't asking for 25% more than the cost of power, or even higher than that.
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#12
UK works out around 16p/kWh vs 20p/kWh for supercharging.

In the UK charging can cost a lot, over 40p/kWh for some other charging networks....

This is the fees for a local charge station for a 10kWh charge of around 42 miles.


Another network charges £12 per hour for charging on a fast charger !!!! As long as you don't leave it connected for more then absolute necessary the overall rate is still nearly double the supercharger rate for the UK....
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#13
Hi all,
Very sorry for not having replied to any comments here. I've not seen any notifications and haven't been back in a while. Since posting the video, someone from 'Tesla Executive Care' in the US got in touch and eventually re-enabled CHADEMO charging but handed me back to AU/NZ for the Supercharging issue. So I took them to the disputes tribunal (used to be known as small claims court) here in NZ. I've had two sessions there and am awaiting a decision by post.
In case you have some interest still, here's my best attempts at answers:
(06-07-2018, 03:00 PM)ozz93666 Wrote: I've watch the video Niall , I am in confusion as to the meaning of the term "supported"
I am too and I've had two court sessions with the director of Tesla NZ on speakerphone and am no closer to properly understanding. I think it means that Tesla are willing to have the car in their workshop and do work on it. They presume that any damaged car is instantly a dangerous liability.
(06-07-2018, 03:00 PM)ozz93666 Wrote: Does this mean that tesla have the ability to block supercharging on any car they do not "support" ,that the car can be supercharged by they just won't allow this ?????
Yes.

(06-07-2018, 09:22 PM)completelycharged Wrote: Tesla will redeem the Unsupported Vehicle and "re-enable support" - so they support it but will not allow supercharging as in over the air software updates...
Yes. See above for support definition.
(06-07-2018, 09:22 PM)completelycharged Wrote: Tesla will possibly consider some structural damage as a potential issue for the battery pack due to the G force involved during the accident. With supercharging any weakened conductors/joints could set fire to the vehicle so I would have thought it is a reasonable precaution and high acceleration is only a short duration high current discharge. Not sure if this is the reason, it would be very interesting if it is and why they could not check this in the service center.

Tesla seem reasonable compared to some Apple products..
I'd expect the myriad temperature probes, internal resistance meaurements and several other systems should be able to detect, report and protect against this. No statements were made about this by Tesla during the hearing.



(06-08-2018, 02:13 AM)ozz93666 Wrote:
(06-07-2018, 09:22 PM)completelycharged Wrote: Tesla will redeem the Unsupported Vehicle and "re-enable support" - so they support it but will not allow supercharging as in over the air software updates...

So this means anyone buying a second hand tesla is vulnerable to losing supercharging? ..... when known this will reduce the value of second hand teslas , buyers of new teslas should be informed of this ....

Complainant should inform tesla he has already made a video , and contacted forums ...and if he does not have supercharging enabled he will make it his life's mission to inform potential tesla customers they may not be able to get a good price if latter they wish to sell, or if the car is scrapped.

This is only on repaired cars.

(06-08-2018, 07:58 AM)DarkRaven Wrote: I think we have to get the terms straight here. What exactly does "supported" mean in this case? I guess you're not complaining about supercharging not being free but that it is not possible at all for you car even if you wanted to pay for supercharging?

Supported.. See above.
Yes, its the total lack of supercharging or (at the time) even any kind of fast charging that I feel is unreasonable. Free or otherwise is a different question and not what I was complaining about.

I think that about covers it. Thanks for your responses. Now to figure out how to enable notifications Smile
I mess with electric everythings in Raglan, NZ.
Here's my battery, 14S12P Leaf G1 Cells with Batrium monitoring
I'm an advocate for The Right to Repair and think you should be too.
I run Raglan Electric Bikes, here's its YouTube channel
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#14
So the verdict from my case against Tesla at the Disputes Tribunal is in.. I lost Sad


I mess with electric everythings in Raglan, NZ.
Here's my battery, 14S12P Leaf G1 Cells with Batrium monitoring
I'm an advocate for The Right to Repair and think you should be too.
I run Raglan Electric Bikes, here's its YouTube channel
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#15
Have you asked Tesla what they require (testing or certification etc) that will enable them to allow you to rapid or fast charge ?
NiallDarwin likes this post
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#16
(12-31-2018, 02:35 PM)Sean Wrote: Have you asked Tesla what they require (testing or certification etc) that will enable them to allow you to rapid or fast charge ?

Thanks for the question.

The whole point of my argument with Tesla began with your question and at the time they had also blocked CHadeMO. The answer I have found after a lot of pain is:
  • CHadeMO: Give up on polite, private questions and answers which went nowhere. Instead publicly call them out on every channel you can think of. Eventually Tesla US begins damage limitation and orders Tesla AU/NZ to re-enable this.
  • Supercharging: Nothing so far will get them to re-enable this. The car has had the 'Tesla recertification inspection' which basically provides zero value other than the 'valuable' fact that they will allow their technicians to work on the car. (ie it enables you to rack up service bills with them)
I mess with electric everythings in Raglan, NZ.
Here's my battery, 14S12P Leaf G1 Cells with Batrium monitoring
I'm an advocate for The Right to Repair and think you should be too.
I run Raglan Electric Bikes, here's its YouTube channel
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#17
So any non structural bodywork repair will result in them (Tesla) disabling the vehicles ability to function as originally advertised, even though they themselves have fully accepted the vehicle is now safe for public road usage ?

As I understand, that's your present situation ?
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#18
(01-01-2019, 10:51 AM)Sean Wrote: So any non structural bodywork repair will result in them (Tesla) disabling the vehicles ability to function as originally advertised, even though they themselves have fully accepted the vehicle is now safe for public road usage ?

As I understand, that's your present situation ?

The car was classed as a 'write off'. They disable vehicles in this category.

Yes, they now accept the vehicle is correctly repaired and safe but will not enable the original functions.
I mess with electric everythings in Raglan, NZ.
Here's my battery, 14S12P Leaf G1 Cells with Batrium monitoring
I'm an advocate for The Right to Repair and think you should be too.
I run Raglan Electric Bikes, here's its YouTube channel
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